Terms and Conditions for Man With Van Dulwich
These Terms and Conditions apply to all bookings made for Man With Van Dulwich services, including home removals, item transport, furniture collection, single-item delivery, and other van-based assistance arranged with us. By confirming a booking, the customer agrees to these terms in full. They are designed to set out how the service works, what each party is responsible for, and what happens if a booking is changed, delayed, or cancelled. If any part of these terms is unclear, the customer should ask for clarification before the service begins.
In these Terms and Conditions, references to ???we??�, ???us??�, and ???our??� mean the service provider operating under the name Man With Van Dulwich. References to ???you??� and ???your??� mean the person, business, or organisation booking the service. These terms apply whether the booking is made for a domestic move, commercial transport, or a one-off collection. They also apply to any agreed extras, such as additional lifting help, waiting time, dismantling, or carrying items to and from different floors.
We reserve the right to update these terms at any time. The version in force at the time of booking will normally apply to that booking unless a change is required by law. Any changes will not affect a service already accepted and scheduled unless both parties agree otherwise. The customer is responsible for reviewing the booking details carefully before confirming, including the date, time, addresses, access conditions, and list of items.
Booking Process
A booking with Man With Van Dulwich is only confirmed once we have received the necessary service information and accepted the job. A request alone does not guarantee availability. The customer must provide accurate details, including collection and delivery addresses, preferred timing, access restrictions, parking limitations, approximate volume of items, and any special handling requirements. We may rely on the information provided when setting a price, allocating time, and planning the vehicle and crew needed for the work.
The customer must ensure that all information supplied during the booking process is complete and accurate. If the scope of work changes before the appointment, we may revise the quotation, the timetable, or both. This includes additional items, larger access issues, or unexpected loading requirements. If the revised terms are not accepted, we may treat the booking as cancelled by the customer. Any booking times provided are estimated arrival windows unless expressly agreed as a fixed time.
Bookings may be made for same-day, next-day, or future dates depending on availability. However, availability is not guaranteed until the job is confirmed. Where the customer requires entry to a property, keys, codes, permits, or other access arrangements must be prepared in advance. If access is delayed because the customer has not arranged entry, has supplied incorrect details, or is unavailable, waiting charges or a rescheduling fee may apply. We are not responsible for delays caused by incomplete or inaccurate booking information.
Payments and Charges
All charges will be based on the quotation provided, except where the service changes due to customer-requested additions, inaccurate information, or unforeseen access difficulties. Prices may be fixed, hourly, or calculated according to vehicle size, number of staff, distance, and service type. Any estimate given before the booking is confirmed is not a guarantee unless clearly stated in writing. We may charge for waiting time, additional labour, congestion caused by access problems, parking penalties attributable to the customer???s instructions, and other agreed extras.
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the job or before unloading, and we may require a deposit to secure the booking. We accept payment only by the methods we have agreed in advance. If a deposit has been paid, it may be applied against the final invoice. Failure to make payment when due may result in the withholding of goods until payment is received, subject to applicable law and the customer???s rights.
If an invoice is issued after the job, payment must be made by the deadline stated on the invoice. Late payment may attract reasonable administrative charges and, where lawful, interest on overdue sums. The customer is responsible for ensuring sufficient funds are available. If payment is reversed, disputed without proper grounds, or blocked after service delivery, the customer must resolve the matter promptly. We may recover reasonable costs incurred in collecting unpaid sums.
Cancellations, Rescheduling, and Delays
The customer may cancel or reschedule a booking, but notice should be given as early as possible. Charges for cancellation may apply depending on how much notice is provided and whether any preparatory costs have been incurred. For example, if a vehicle, staff, or route planning has already been allocated, we may retain some or all of any deposit to cover losses. Where the cancellation notice is short, a reasonable cancellation fee may be charged.
We may cancel or postpone a booking in the event of vehicle breakdown, staff illness, severe weather, unsafe access, road closures, legal restrictions, or any other circumstances beyond our reasonable control. In such cases, we will try to offer an alternative time or date. We will not usually be liable for indirect losses arising from a cancellation caused by events outside our control. If we cannot provide the service at all, any prepayment for the cancelled element will be refunded in line with applicable consumer law.
If the customer is not ready at the agreed time or the property cannot be accessed, we may treat the job as delayed, partially completed, or cancelled depending on the circumstances. If a delay causes the vehicle and crew to wait, waiting time may be charged. If the delay makes it impossible to complete the service within a reasonable time, we may leave and charge for time already spent. Any rebooking is subject to our availability.
Liability and Customer Responsibilities
We take reasonable care when providing man and van Dulwich services, but certain responsibilities remain with the customer. The customer must ensure that items are properly packed, secured, and suitable for transport unless we have expressly agreed to pack or protect them. Fragile, valuable, antique, electrical, or sentimental items should be declared in advance. We are not responsible for damage caused by poor packing, inadequate protection, pre-existing weakness, or items that are not fit for transport.
Our liability for loss or damage is limited to the extent permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not liable for indirect or consequential losses, such as loss of profit, business interruption, missed appointments, or emotional distress. Any claim for damage must be raised as soon as reasonably possible and before the job is signed off, where practicable.
The customer should inspect goods and report any visible damage or missing items promptly. Where we are responsible for the handling of items, our liability may be considered only where damage is caused by our proven negligence. We do not accept liability for items left unattended, items moved by the customer without our agreement, or items that are not disclosed at the time of booking. If third-party contractors are involved, their own terms may also apply, provided this is made clear in advance.
Waste, Disposal, and Regulatory Compliance
Man With Van Dulwich may assist with the removal and transport of waste only where this has been agreed in advance and where the service complies with applicable waste regulations. We do not act as a general waste carrier unless we hold the required authorisation for the specific activity being undertaken. The customer must not ask us to dispose of hazardous, illegal, or restricted waste unless this has been expressly accepted and lawfully arranged. If the waste is not suitable for transport or disposal, we may refuse the job.
The customer is responsible for accurately describing any waste or unwanted items to be removed. This includes ensuring that the material is not contaminated, dangerous, prohibited, or mixed with substances requiring specialist treatment. We may request details of origin, contents, and destination where required by law. If waste is presented in a way that breaches legal requirements, we may stop the service, charge for time already spent, and require the customer to arrange lawful collection or disposal separately.
Where waste collection is included, the customer must understand that ownership and responsibility for the waste may pass according to the agreed service and the applicable legal framework. We will handle waste lawfully and with reasonable care, but we are not responsible for losses caused by incorrect classification or undisclosed hazards. The customer agrees not to use the service to avoid legal obligations relating to waste duty of care, environmental rules, or local authority restrictions. We may refuse any job that appears unsafe or non-compliant.
Customer Duties During the Service
During the booking, the customer must provide safe working conditions and reasonable access to the property. This includes ensuring that loading areas are available, parking arrangements are lawful where required, and paths are clear enough for safe movement of goods. The customer should also protect floors, walls, and stairways where extra care may be necessary. If specialist handling is needed, the customer must advise us before the move begins so that appropriate arrangements can be made.
The customer must make sure that all items to be moved are ready at the agreed time, unless our service specifically includes packing or preparation. Any items that are not disclosed in advance may be declined or subject to an additional charge. We are entitled to assume that goods presented for transport may be moved without breaching the rights of any third party. The customer must not include items that are stolen, illegal, dangerous, or otherwise prohibited by law.
If the customer or their representative gives instructions during the job, those instructions will be followed only if they are lawful, safe, and within the scope of the booking. We may refuse to carry out any instruction that would risk injury, damage, unlawful conduct, or a breach of regulation. If the customer is absent, the named contact must remain reachable and able to make decisions about access or service changes. Any extra work authorised on the day may be charged accordingly.
Risk, Storage, and Uncollected Items
Risk in goods usually passes in accordance with applicable law and the agreed service arrangements. Where the customer handles or supervises loading, the customer remains responsible for items once they are under their control. If goods are left with us temporarily by agreement, we will take reasonable care, but we are not acting as a storage facility unless explicitly stated. Short-term holding does not create a storage contract unless confirmed in writing.
If goods are not collected, delivered, or accepted at the destination for reasons outside our control, we may take reasonable steps to safeguard them, including returning them to the original address or placing them into temporary retention, where lawful and reasonable. Costs arising from these steps may be charged to the customer. We are not liable for deterioration caused by the passage of time, weather exposure outside our control, or the customer???s failure to arrange receipt of the goods.
If the customer fails to pay outstanding charges, we may exercise any lawful right to retain goods until payment is made, subject to consumer and contractual law. Any uncollected goods will be handled with reasonable care, but the customer remains responsible for arranging prompt collection or payment. We will not dispose of goods except where permitted by law and after reasonable notice, if notice is required.
Force Majeure and Governing Law
We are not responsible for any failure or delay in performing the service caused by events outside our reasonable control, including but not limited to extreme weather, fire, flood, traffic disruption, strikes, civil disturbance, epidemic restrictions, government action, or sudden operational failure. Where such events occur, we will seek to reduce disruption where reasonably possible and may rearrange the booking or provide a partial service if appropriate.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remainder will continue in force. No delay or failure by us to enforce a right will operate as a waiver of that right. These terms, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have jurisdiction, except where consumer law provides otherwise.
By booking Man With Van Dulwich, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. They also confirm that they are authorised to enter into the booking, provide instructions, and accept responsibility for the accuracy of the information supplied. These terms are intended to operate fairly and transparently, balancing the customer???s rights with the practical requirements of a moving and transport service.